Pravin Baliah

Work Experience

July 2023 - June 2024

Project Manager / Capstone - OreFox Ai

Established and maintained efficient project management practices, ensuring alignment with team goals and client expectations.
Liaised with stakeholders to gather requirements, resulting in comprehensive project documentation that enhanced efficiency by 20%.
Led a team to successfully deliver the project on time and within budget.

Jan 2023 – Feb 2023

Technical Support - Theodist

Designed and implemented a database for printer maintenance contract management, reducing errors by 30%.
Addressed and resolved technical issues, improving overall customer satisfaction.

Nov 2021 - Mar 2022

Level 2 Food Hand/ Bar Staff - Fridays Riverside

Ensured compliance with RSA standards while preparing and serving drinks.
Delivered exceptional customer service, resolving inquiries and issues promptly.
Maintained cleanliness and organization, adhering to health and safety regulations.

Nov 2019 - Feb 2020

Technical Support Engineer / Internship - TeQwise

Acted as the first point of contact for technical assistance, resolving 95% of issues on the first call.
Migrated 50+ clients to cloud platforms, improving system efficiency by 25%.
Assisted in the design and development of company-wide standard procedures.

University Projects

Capstone Project (Phase 1 & 2)

Project Focus: Opportunity to apply knowledge in an industry-oriented IT/Games project, focusing on concept development, feasibility analysis, requirements gathering, and planning.

Skills Gained: Critical problem-solving, team collaboration, and project management using industry-standard methods. Designing prototypes, analyzing governance, delivering incremental versions.

IT Consulting

Project Focus: Competitive consulting process, developing proposals for a client, applying real-world consulting frameworks.

Skills Gained: Communication & proposal writing, team collaboration, presentation skills, and real-world application of consulting techniques.

Business Process Technologies

Project Focus: Automation of a medication dispensing process at Sunshine Shelter using tools like Bonita.

Skills Gained: Process flow modeling, data modeling, UI integration, identifying & resolving process inefficiencies.

Enterprise Systems Config

Project Focus: Implementing an enterprise system configuration, building & testing a database system integrated into business processes.

Skills Gained: Hands-on system configuration, data modeling, functional integration within teams.

Modeling Techniques

Project Focus: Designing and analyzing complex information systems using conceptual modeling techniques.

Skills Gained: Conceptual modeling, various paradigms for business scenarios, effective communication of designs.

Web Application Development

Project Focus: Developing a web app emphasizing UI design, database connections, and data visualization.

Skills Gained: Figma prototyping, full-stack dev with secure data handling, building dashboards & real-time data integration.

Data Analytics for Business Insight

Project Focus: Applying data analysis techniques to solve business problems & extract insights.

Skills Gained: Data wrangling, analysis, visualization, applying analytical methods, ethical considerations.

Certificates

Bachelor of Information Technology (Information Systems) - QUT

HP LIFE - Agile Project Management

HP Life - IT for Business Success

HP Life - Data Science & Analytics

HP Life - AI for Beginners

HP Life - Introduction to Cybersecurity Awareness

Google Cloud - Introduction to Generative AI (2024)

Responsible Service of Alcohol (RSA) - 2022

Hello, I'm Pravin Baliah

About Me

Key Skills

Education